As soon as we start preparing your order, you will receive an email with the delivery information and you will also be able to track the delivery from the email you will receive from the transport company. If any incident occurs, please contact our customer service via email tiendaonline@yokono.es or phone 966 293 040. We will help you to find out the status of your order and resolve any possible incidents.

If you have any problem making a purchase on our website, please contact our customer service department by email at tiendaonline@yokono.es or by calling 966 293 040.

We are sorry to inform you that we do not ship to Ceuta and Melilla.

Yes, we ship to the Canary Islands.
The shipping cost is 4,95€ (customs included) and the return is free.
You will receive your order within 4 - 8 days.

You can find our products in many shoe stores.

Click on this link [url] and find your nearest store. We recommend you to call first to find out if they have a specific product.

Spain: In Yokono we offer you several payment options. We accept credit and debit cards, Paypal, Bizum, and Scalapay (split your payment). For us the security of your payments is very important and that is why we can assure you that it is a secure management.

If you have any questions, you can contact us by email at tiendaonline@yokono.es or call us at 966 293 040.

France, Belgium, Holland and Italy: In Yokono we offer you several payment options. We accept payments by credit or debit card and Paypal. For us, the security of your payments is very important and that is why we can assure you that it is a secure transaction.

If you have any questions, you can contact us by email at tiendaonline@yokono.es or call us at 966 293 040.

Europe: In Yokono we offer you several payment options. We accept payments by credit or debit card and Paypal. For us the security of your payments is very important and that is why we can assure you that it is a secure transaction.

Due to the new Data Protection Law, it is not possible to make your purchase by phone.

But you can call us at 966 293 040 and we will accompany you in your purchase step by step.

Unfortunately this payment method is not available.

However, you can make your purchase with ScalaPay and pay online up to 14 days after receiving your order.

During the checkout process you will see a section called "Add a promotional code".

Type the code in the box and click on "Apply discount" to use your discount code and proceed to checkout.

If you have returned any of our products, we will refund the corresponding amount within a maximum period of 10 working days from the time of receipt at our facilities.

Once it has been processed, you will receive a notification of the credit, as well as your money in the same card with which you made your purchase.

If your order is already being processed, we cannot guarantee that it is possible to cancel it.

Please contact us by email at tiendaonline@yokono.es or call us at 966293040 and our customer service team will inform you of the possibilities.

Exchanging one product for another is not possible. To get the correct size, you must return your current order and make a new purchase.

The return period is 30 calendar days from the reception of the order.

Just follow these steps:

1. Log in to your user account within the website.

2. Click on "Request a return".

3. Select the order you want to return from the drop-down menu.

4. Select the product you are returning.

5. How do you want to send the package?

5.1 You can take it to your nearest post office.
5.2 We will pick it up at the address of your choice.

6. Indicate the reason for the return in the drop-down menu and tell us more about the return. We want to improve our products!

8. Click on the "Request a return" button. You will then receive an email with your return label, please attach it outside the box.

9. Use the shipping box for the return and insert the packing slip.

All our products are handcrafted in Spain, taking care of every detail and using the best cow and pig skins to give your feet the best quality.

We make a great effort and use all the available resources to show on our website all the possible details of the products.

However, sometimes the color of the product you will see on your screen will depend on the configuration of your computer; because of this, we cannot guarantee that the color you see on our website is completely identical to the actual product.

Our products are handled with a chemical treatment that follows the REACH regulation of chemical substances and mixtures of the European Union. This regulation entails compliance with the regulatory quantities of each substance, i.e. there must be a balance between them.

As part of the process of this chemical treatment, there are Chromium and Mercury substances in their respective amounts, so unfortunately we can not assure you that they are 100% free.

Some of our products are made of more than one type of leather, such as cowhide and split leather.

In order to clean these Yokono, special attention must be paid to each of the pieces that make up the product, as well as to other elements such as laces or metal details.

We recommend using a damp cloth (not wet) and gently wipe your shoes.

We do not recommend using chemical products as this may damage the leather.

If you have any questions, please contact us at tiendaonline@yokono.es or call us at 966293040.

If you think you can fit in with us, send us your CV to the e-mail address info@yokono.es and we will be pleased to attend your application.