As soon as we start preparing your order, you will receive an email with the delivery information.

You will also be able to track your delivery through the email sent by the shipping company.

If any issue arises, please contact our customer service team via email at tiendaonline@yokono.es or by phone at 966 293 040. We will help you check the status of your order and resolve any possible issues.

If you have any issues placing an order on our website, please contact our customer service department via email at tiendaonline@yokono.es or by calling 966 293 040.

We regret to inform you that we do not ship to Ceuta or Melilla.

Yes, we ship to the Canary Islands.

The shipping cost is €4.95 (customs fees included), and returns are free.

You will receive your order within 4 to 8 days.

Puedes encontrar nuestros productos en muchas zapaterías.

Entra en este enlace y descubre tu tienda más cercana. Te recomendamos llamar antes para saber si tienen un producto concreto.

Spain:

At Yokono, we offer several payment options. We accept credit and debit cards, PayPal, Bizum, and Scalapay (which allows you to split your payment).

The security of your payments is very important to us, so we guarantee a safe and secure transaction.

If you have any questions, you can contact us via email at tiendaonline@yokono.es or call us at 966 293 040.

France, Belgium, Netherlands, and Italy:

At Yokono, we provide multiple payment options. You can pay with a credit or debit card and PayPal.

We guarantee that all transactions are secure and protected.

If you have any questions, please contact us via email at tiendaonline@yokono.es or call us at 966 293 040.

Europe:

At Yokono, we offer various payment options. We accept credit or debit cards and PayPal.

Your payment security is our priority, and we ensure a safe transaction.

If you need any assistance, feel free to reach out via email at tiendaonline@yokono.es or call us at 966 293 040.

Due to the new Data Protection Law, it is not possible to place your order by phone.

However, you can call us at 966 293 040, and we will guide you step by step through your purchase.

Unfortunately, this payment method is not available.

However, you can complete your purchase with ScalaPay and pay online up to 14 days after receiving your order.

During the checkout process, you will see a section called "Add a promotional code".

Enter the code in the designated field and click on "Apply discount" to use your promo code and proceed with the payment of your order.

If you have returned one of our products, we will process the refund within a maximum of 10 business days from the moment we receive it at our facilities.

Once the refund has been processed, you will receive a credit notification, and the amount will be refunded to the same card used for your purchase.

If your order is already being processed, we cannot guarantee that it can be canceled.

Please contact us via email at tiendaonline@yokono.es or call us at 966 293 040, and our customer service team will inform you about the available options.

Exchanging a product for another is not possible.

To get the correct size, you must return your current order and place a new purchase.

The return period is 30 calendar days from the date of receipt of the order.

Just follow these steps:

• Log in to your user account on our website.
• Click on "Request a return."
• Select the order you want to return from the dropdown menu.
• Choose the product you want to return.
• How would you like to send the package?
• Select the reason for return from the dropdown menu and share more details with us. We want to improve our products!
• Click on "Request a return." You will then receive an email with your return label, which you must attach to the outside of the package.
• Use the original shipping box for the return and include the delivery note inside.

All our products are handcrafted in Spain, with great attention to detail and using the finest bovine and porcine leathers to provide your feet with the highest quality.

We make a great effort and use all available resources to display as many product details as possible on our website.

However, the color of the product you see on your screen may sometimes depend on your computer's settings. For this reason, we cannot guarantee that the color displayed on our website will be exactly identical to that of the actual product.

Our products are treated with a chemical process that complies with the REACH regulation on chemical substances and mixtures established by the European Union.

This regulation ensures that the required quantities of each substance are properly balanced.

As part of this chemical treatment process, chromium and mercury may be present in their respective regulated amounts. Therefore, we cannot guarantee that they are 100% free of these substances.

Some of our products are made from more than one type of leather, such as vaquetilla and suede.

To properly clean these Yokono shoes, special attention should be paid to each part of the product, as well as to other elements such as laces or metal details.

We recommend using a damp (not wet) cloth and gently wiping your shoes.

We do not recommend using chemical products, as they may damage the leather.

If you have any questions, feel free to contact us at tiendaonline@yokono.es or call us at 966 293 040.

Si crees que puedes encajar con nosotros envíanos tu CV a la dirección de correo electrónico info@yokono.es y atenderemos encantados tu solicitud.